FAQ | Freight & Logistics Questions

Cargo from the USA is usually shipped by sea – by container (for goods) or by RoRo (for vehicles and machinery), depending on the type of cargo.

Why work with us: We handle the entire process – from choosing the right transport to US customs (ISF) and EU import formalities – so you don't have to source several service providers separately.

Send us the cargo type, dimensions and pickup location in the USA – we'll provide an indicative price and timeline within 24 hours. Send an inquiry →

The price depends on the cargo type, dimensions, weight and chosen port – there's no single fixed price, but it can be calculated precisely based on your details.

Why work with us: We provide a full price breakdown upfront – no hidden fees that often only appear on the final invoice from other carriers.

Fill out a short inquiry with your cargo details – you'll receive an exact, not indicative, quote. Send an inquiry →

By sea, this usually takes a few weeks, depending on the ports and route – customs procedures also have a strong effect on the timeline.

Why work with us: We warn you in advance about realistic timelines, including customs risk, so you can plan your business without surprises.

Tell us your desired delivery date – we'll tell you whether it's realistic and when the cargo needs to ship to make it. Send an inquiry →

Besides the standard invoice and packing documents, exports to the USA additionally require an ISF declaration, and some products need FDA or other permits.

Why work with us: We check whether any additional requirements apply to your specific product before the cargo ships – this protects you from being held up at the port.

Tell us what product you're shipping – we'll tell you exactly which documents you'll need for your case. Send an inquiry →

Depending on the cargo, shipping is done by sea – by container or, for heavier machinery, by RoRo or a project cargo solution – but each African country has its own specific requirements.

Why work with us: We have experience with specific African ports and know exactly which documents are needed in each country – this saves time and protects against unexpected holds.

Tell us the destination country and cargo type – we'll suggest a proven route with a realistic timeline. Send an inquiry →

Price is determined by the destination port, cargo type, and whether intermediate transit is needed – so it varies by country.

Why work with us: We provide a real, not indicative, quote, including local delivery and customs brokerage costs at the destination.

Tell us the destination city or port – we'll prepare an exact quote covering all costs. Send an inquiry →

The biggest risk usually isn't the transport itself, but payment security and unfamiliar local requirements.

Why work with us: We help you choose safer payment terms and have reliable local partners in key African markets.

Let's discuss your specific deal – we'll suggest how to reduce risk before your first shipment. Send an inquiry →

Requirements vary greatly by country – usually a commercial invoice, certificate of origin, and in some cases an import license are required.

Why work with us: We check the specific country's requirements in advance so your cargo isn't held up due to a missing document.

Tell us the destination country – we'll send you the exact list of required documents. Send an inquiry →

If your cargo fills most of a container, FCL is usually more cost-effective; for smaller quantities, LCL makes more sense.

Why work with us: We calculate both options and tell you which one is genuinely cheaper for your specific quantity – it's not always obvious right away.

Send us your cargo quantity and dimensions – we'll compare FCL and LCL pricing for your case. Send an inquiry →

The price depends on container size, route and season – an exact quote requires specific cargo details.

Why work with us: The price we quote already includes all known fees – you won't have to pay for charges that "come up later."

Fill out a short inquiry – you'll get a full price breakdown within one business day. Send an inquiry →

20ft and 40ft containers are used most often, while non-standard cargo requires specialised types such as Open Top or Flat Rack.

Why work with us: We assess your cargo's dimensions and weight and tell you right away whether a specialised container is needed – so you avoid surprises on loading day.

Send us your cargo's dimensions and weight – we'll tell you exactly which container suits it. Send an inquiry →

In that case, a different container type or an entirely different mode of transport is needed – it's best to work this out before booking, not on loading day.

Why work with us: We check the parameters in advance, so our clients rarely face last-minute changes to their transport plans.

Not sure if your cargo will fit? Send us the dimensions – we'll check before you book. Send an inquiry →

Cars are usually shipped by RoRo – the most cost-effective and fastest method, provided the car can drive under its own power.

Why work with us: We help with both transport and EU import formalities – duty, VAT and compliance documents.

Send us the vehicle's make, model and pickup location in the USA – we'll prepare a full price and timeline quote. Send an inquiry →

The price depends on the vehicle's size, weight and route – similar cars can cost differently depending on the pickup location.

Why work with us: We provide an exact, not approximate, price – including all port and documentation fees.

Send us the vehicle's details – you'll receive an exact quote within 1 business day. Send an inquiry →

Yes, but in that case the machine is loaded using special equipment rather than under its own power – this can affect both price and vessel choice.

Why work with us: We check in advance whether the specific vessel accepts non-running machinery, so it doesn't get rejected after arriving at the port.

Let us know in advance that the machine isn't running – we'll arrange a suitable solution with no surprises at the port. Send an inquiry →

You need to check its technical condition, leave a minimal amount of fuel, remove personal belongings, and photograph its condition before handover.

Why work with us: Before your first shipment, we send a clear checklist so preparation doesn't take extra time and no mistakes are made.

Want a checklist before your first shipment? Write to us – we'll send it free of charge. Send an inquiry →

If the cargo's dimensions or weight exceed standard transport or container limits, it's considered oversized and requires an individual solution.

Why work with us: We have experience with complex oversized projects – from permits to escort arrangements – cases other carriers often turn down.

Send us the dimensions and weight – within one day we'll tell you what solution fits your case. Send an inquiry →

This is called project logistics – coordinating multiple interrelated shipments on a single overall schedule.

Why work with us: We manage the entire process as a single partner – from the first load to the last part – so your project doesn't stall over one delayed shipment.

Tell us about your project – we'll prepare a complete logistics plan before the first load. Send an inquiry →

Depending on the route and country, you may need a special transport permit, an escort, or temporary traffic restrictions to be arranged.

Why work with us: We start arranging permits early, so they don't become a bottleneck in your project schedule.

Tell us the route and cargo parameters – we'll check what permits are needed and how long it will take. Send an inquiry →

Price is assessed individually – it depends on the cargo's dimensions, the special equipment required, and permits.

Why work with us: We provide a complete project estimate upfront, rather than separate invoices for every additional service.

Describe your project – we'll prepare a detailed estimate within a few business days. Send an inquiry →

This can be handled by a customs broker – who prepares declarations, verifies product classification, and calculates duties.

Why work with us: We offer customs brokerage as part of a single solution together with transport – no need to source a separate provider.

Send us your product's code or description – we'll tell you which documents and duties apply to you. Send an inquiry →

No, trade between EU countries takes place without customs declarations, though some goods – such as excise goods – have additional requirements.

Why work with us: We tell you right away whether your product needs customs formalities at all – so you don't pay for unnecessary services.

Tell us the product type and the direction within the EU – we'll tell you whether extra documents are needed. Send an inquiry →

Besides the base rate, port fees, storage fees or seasonal surcharges can arise if the cargo takes longer than planned.

Why work with us: We warn you upfront about the conditions under which these fees can arise, so there are no surprises on your invoice.

Asking about a specific case? Write to us – we'll tell you right away what additional fees to expect. Send an inquiry →

Almost always a commercial invoice, packing list, and a transport document are required – a B/L for sea transport or a CMR for road transport.

Why work with us: We prepare a document list for your specific case before shipping, so nothing is missing at the last minute.

Tell us the direction and product type – we'll send you a complete document list tailored to your case. Send an inquiry →

Price differences usually come from different scope of service – one quote may include insurance or customs brokerage, another may not.

Why work with us: Our quote shows exactly what's included right away – so you can honestly compare it against other carriers.

Have a quote from another carrier? Send it over – we'll help you compare what you're actually paying for. Send an inquiry →

With cargo dimensions, weight and direction, a quote can usually be prepared within 1 business day.

Why work with us: We won't make you wait a week for a simple quote – we respond quickly so you can make a decision on time.

Fill out a short inquiry form – we'll get back to you the same or next business day. Send an inquiry →

Yes – usually through early booking, cargo consolidation and accurate data, rather than by choosing a cheaper but unreliable carrier.

Why work with us: We help you find real savings potential in your specific cargo flows, rather than just offering the lowest price on paper.

Shipping regularly? Let's discuss how to optimise your current cargo flows. Send an inquiry →

This can happen due to inaccurate initial data, exchange rate fluctuations, or additional fees that arise during transport.

Why work with us: Our quotes are valid for a stated period and clearly state under what conditions the price can change – no hidden surprises.

Have questions about an invoice you've received? Contact us – we'll explain every line. Send an inquiry →